CUSTOMER SUCCESS MANAGER
WHAT YOU WANT TO KNOW
- €70,000 – €110,000 OTE (base + commission/bonus)
- Uncapped commission and bonus structure
- Fully remote — travel up to once per week to visit key clients
- Flexible base salary for candidates with strong track record
- Excellent benefits and supportive company culture=
- C1 German language required
COMPANY DETAILS
Join a rapidly-scaling software company that’s redefining engineering workflows. Their low-code platform automates complex CAD, simulation, and costing processes and with newly launched AI agents (“digital engineers”), they’re empowering customers to accelerate development cycles, automate repetitive tasks, and scale expertise across the team. It's engineering, smarter and faster.
ROLE OVERVIEW
As a Customer Success Manager/Key Account Manager, you will be the trusted advisor driving long-term growth and satisfaction within key enterprise accounts. Your work will directly influence customer retention, expansion, and value realization from their investment in the platform and AI-powered capabilities.
WHAT YOU’LL DO
- Nurture & grow enterprise relationships with engineering and product development leaders to drive adoption and renewals
- Onboard new customers, guiding them through implementation, integrations, and tailored use case development
- Act as the voice of the customer, gathering feedback and inspiring cross-functional teams (product, support, engineering) to drive improvements
- Identify upsell and expansion opportunities, presenting new modules, AI agent features, and scaling automation within customer organizations
- Monitor account health metrics usage, engagement, outcomes and take proactive actions to ensure successful ROI
ESSENTIAL EXPERIENCE
- Proven success in a Key Account or Customer Success role, ideally working with engineering services and SAAS.
- Experience nurturing and scaling relationships within mid-market or enterprise accounts
- Strong consultative selling and advisory approach, with a focus on customer outcomes and value
- Comfortable engaging with technical stakeholders (e.g., engineers, IT leads) and executive sponsors
- Familiarity with CRM and customer success platforms (e.g., Salesforce, Gainsight, HubSpot)
- Demonstrated ability to hit retention and expansion targets in a fast-paced environment
QUALIFICATIONS
- Fluency in both German and English (written and spoken)
- Excellent interpersonal, presentation, and communication skills
- Technically curious and able to understand and explain complex technologies like CAD automation and AI agents
- Based in Germany or able to work effectively within CET time zone
- Self-motivated, proactive, and outcome-oriented with a collaborative mindset
